WhatsApp Mark · WhatsApp Inbox & AI Auto-Reply
One WhatsApp number, your whole team, and an assistant that never sleeps
Conversations on your business number appear in a shared inbox linked to customer records. Staff assign, reply and resolve; the AI assistant answers routine questions from what it knows about your business and hands over when it should.
- Included in
- Free plan and above
- Status
- Available now
- Module
- WhatsApp Mark
- Trial
- Included in the 7-day trial
A real team inbox
Every conversation shows the customer's record, orders and invoices beside the chat. Assign conversations, add labels, use quick replies, and mark resolved. Unassigned or waiting chats are visible to managers.
- Customer record and order history beside the chat
- Assignment, labels and status
- Quick replies and media sending
- Send invoices, quotes and receipts from the chat
An assistant trained on your business
The AI learns from your business profile, products, prices, policies and the FAQs you add. In assist mode it drafts replies for staff; in auto mode it replies by itself within business hours you set, and hands over when the customer asks for a person or the question is outside what it knows.
- Trained on products, prices, hours and policies
- Assist or fully automatic mode
- Hand-off keywords and confidence rules
- Creates leads and books appointments when allowed
Safe and measurable
Every AI reply is logged with the credits it used. Daily credit caps per number prevent runaway costs. Response times and resolution rates are reported per person and for the AI.
- Credit cap per number per day
- Full log of AI replies
- Response and resolution reporting
What you get
- No missed messages
- Every chat has an owner and a status.
- Instant answers
- Common questions are answered immediately, day or night.
- Context
- Staff see orders and invoices without leaving the chat.
Questions
- Does the AI reply on its own?
- Only if you switch a number to auto mode. The default is assist mode, where the AI drafts and a person sends. Auto-replies are available on Starter and above.
- How is the AI trained?
- From the business profile you complete during onboarding, your product catalogue and the knowledge items you add (FAQs, policies, delivery terms). You can review and correct what it knows at any time.
- Can several staff use one number?
- Yes. That is the point of the shared inbox. Each reply is attributed to the staff member who sent it.
- Which KztOne plan includes whatsapp inbox?
- WhatsApp Inbox is included in every plan, including Free. Every new workspace gets a 7-day trial of the full platform, so you can try it before choosing a plan.
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See it with your own data
Create a workspace, import your records and try every feature free for 7 days.